Terms & Conditions

Last updated: replace this date in Pages once you adopt these terms.

These terms apply to every stay booked through this website. By making a booking you accept them on behalf of yourself and everyone travelling with you.

1. Making a booking

• A booking is confirmed once we have taken payment in full and sent you a confirmation email.
• The person making the booking must be at least 18 years old.
• You are responsible for the details you enter. Please check names, dates and contact information carefully — these appear on the property record.
• A room may hold a maximum number of guests, and that number is shown on the room page. Overfilling a room is not permitted.
• We may refuse or cancel a booking where the details look fraudulent, where the booking was made by someone other than the guest, or where a property has withdrawn the room from sale.

2. Payment

• The price shown on the room page is the total for your stay, including taxes and fees. There are no charges at the property beyond what is shown at checkout.
• Payment is taken at the time of booking through our payment processor.
• If a charge fails, the booking is held for 30 minutes and then released.
• We accept the payment methods shown at checkout. Card details are handled by the processor and are never stored on this site.

3. Check-in and check-out

• Check-in times are shown on each property page and are generally from 2:00 PM. Checking in earlier is possible on request but is not guaranteed, and may carry a charge for the previous night.
• Rooms must be vacated by 11:00 AM on the day of departure. Late checkout may be granted subject to availability and is charged at the nightly rate.
• You must present a government photo ID at check-in, along with the card used to pay where the booking was made online.

4. Changes and cancellations

• Free cancellation is available up to 48 hours before check-in; the full amount is then refunded to the original payment method.
• Inside 48 hours, or for a no-show, the first night is non-refundable.
• To change dates, cancel or ask about a booking, write to [CONTACT EMAIL] quoting your booking reference. Changes are subject to availability and to the rate for the new dates.
• Refunds are returned to the original payment method and usually appear within 5–10 working days, depending on your bank.
• We strongly recommend travel insurance, as we cannot be held responsible for losses caused by events outside our control.

5. During your stay

• You are responsible for the condition of the room and its contents, and for any damage you or your guests cause. We reserve the right to charge for repair or replacement.
• Smoking is not permitted in any room or indoor shared space.
• Pets are not accepted unless the property page states otherwise.
• Please observe the quiet hours that apply to the property and to our neighbours.
• You may not host parties or sub-let the room without our written permission.

6. Availability

Our calendar reflects current bookings. Dates change quickly, so a date shown as free is an indication rather than a guarantee until payment has been taken and the confirmation email received.

7. Liability

• We are responsible for the proper performance of our obligations under these terms, subject to the limits the law allows us to apply.
• We are not liable for loss of data or belongings, and we cannot store valuables for you. Please keep valuables with you.
• Nothing in these terms limits your statutory rights as a consumer.

8. Force majeure

Neither party is liable for failure to meet an obligation caused by something outside their reasonable control, such as natural disaster, epidemic, industrial action, government order or interruption to utilities. Where an event makes your stay impossible, you may cancel for a full refund.

9. Governing law

These terms are governed by the laws of India, and the courts of [CITY] have exclusive jurisdiction over any dispute arising from them.

10. Contact

Questions about these terms can go to [CONTACT EMAIL], or by post to [COMPANY ADDRESS].